Grooming Waiver
Please read carefully before accepting our terms and conditions. This will be sent electronically to you to be signed before your first appointment.
Please read carefully before accepting our terms and conditions. This will be sent electronically to you to be signed before your first appointment.
Policies and Procedures-Pretty Pups Pet Care
Thank you for choosing Pretty Pups Pet Care. We are so excited to offer our services to you and your pet. We know that your pet will enjoy this luxury service of a grooming salon coming straight to your door! We hope to have a long lasting relationship with you and your pet based on trust, mutual respect and lots of love for your furry friend.
We operate by 1 hour arrival window. (Like the Verizon service provider or a plumber) This gives your groomer plenty of time to arrive to service your pet without rushing any appointments, or because of traffic, varying animal behavior, etc. We ask that you be available to receive your groomer during the entirety of the hour window. Your groomer will arrive sometime in between the start of the arrival window to the end.
Please have your pet use the bathroom or take a walk if needed before your groomer arrives. This needs to happen before we arrive so the groomer can be efficient and stay on schedule. We will message you when we are on the way to give you a heads up of our ETA.
Fleas and Ticks- If your dog is infested with fleas or ticks, they need to seek veterinary care to remove the parasites before grooming. Due to the nature of a grooming van we cannot accommodate your pet. If your pet has mild fleas and ticks there will be an automatic charge of $30-$150 depending on the size of pet to remove them. We will counsel you over email/text after your appointment on what to do to remove the source of the fleas/ticks so your pet does not have a reoccurring issue.
Emergencies and Accidents- While in our care, your pet will be treated with the utmost respect and safety precautions. However, due to the nature of grooming, accidents can occur. You acknowledge that when using sharp tools and loud equipment during grooming, there is a risk of injury to your pet. If an accidental injury occurs we will pay for the vet bill.
Acknowledgment of this form permits us to take your pet to the veterinarian in case of an accident. We will not be held liable in the case of an accident caused by a pre-existing condition of your pet.
Safety- In the event your pet becomes aggressive during grooming and cannot be groomed safely, we reserve the right to abort the service to prevent any bites to us or accidents to your pet. You will be responsible for paying for services that were completed.
Property- We will not be held responsible for any damage to your property caused by your pet during grooming unless caused by my negligence. In the case where a key is left or given to us, We will not be held responsible for any damages or theft to your property. By leaving us a key you give us express permission to enter your home and obtain your pet, and return them after grooming is complete.
Cancellations- If you need to cancel your appointment, please contact us at least 48 hours beforehand and let us know you will reschedule. If you cancel an appointment within 48 hours a 50 dollar cancellation fee will be invoiced to you which is due upon receipt. We understand emergencies can happen, but if we arrive to your house and you are not there, the cost of your pet’s groom will be invoiced to you and is due upon receipt. You agree to pay these charges if a late cancellation or no show occurs. Chronic cancellations (more then 2 late cancellations or 2 no shows in a calendar year) will result in you being taken off our client list. Please understand late cancellations and no shows directly affect our livelihood and are very detrimental to a small business.
Payment- Checks, cash and venmo @prettypupspetcare are accepted as payment. Payment is due at the time of the service. Late payments incur a 10% fee on the original grooming fee every day that they are not paid. You agree to pay these charges in the event of non-payment on the day of services provided.
Requirements
Your pet's rabies certificate must be emailed or picture messaged before grooming can take place. We must be made aware of any history of aggression or biting in regards to your pet.
Bite and/or aggression history must be made known to us before grooming your pet. If bite/aggression history is not made known to us at the time your appointment is made and your pet causes an injury to us that requires urgent care or hospital stay, the whole cost of any treatment and rehabilitation received by the victim of the injury will be paid by you, the owner of the pet. We do not groom severely aggressive pets. If your pet nips or bites for a specific portion of the grooming process, please inform us beforehand so we can be prepared and avoid any injury. Failure to let us know of a potential aggressive episode will greatly increase the chance of an injury to us. If behavior is presented that makes the grooming process more difficult/longer, there will be a special handling fee of $10-20.
Matting- If matting is found on your pet at the time of service, We have three options to handle this issue. The comfort and safety of your pet will always be the top priority when coming up with a solution.
1. Light matting can be dematted. Any matting behind the ears and between the toes of your pet will be automatically shaved out. We will not demat for longer then 10 minutes. This type of dematting will incur a charge of $5-10.
2. Moderate matting can possibly be dematted if the mats are not adhered to the skin and the pet does not experience stress or fear during the process. This incurs a charge of $1 per minute. The groomer will assess your pet and inform you if this dematting process is possible and safe for your pet. Severe matting will be shaved and your pet's haircut will be started over. This incurs a charge of $1 per minute to remove pelted matting.
We will NOT demat a severely matted dog. This will cause physical pain, stress, and possible painful scrapes and burns to the dog's skin. This will also hinder the pet and groomer relationship and will cause your pet to experience fear at their next grooming appointment. Grooming every 4-6 weeks will prevent this from happening!
3. We can reschedule your appointment, and you de-mat your pet at home. When you have completed this, we can return and groom your pet.
Weather- We do not operate our van in unsafe weather conditions, (active snow, ice, extremely high wind) to keep our groomers safe and our van out of harms way. You understand and agree that We will reschedule your appointment as soon as possible to make up for bad weather days.
We reserve the right to abort a service if you do not agree to shaving your pet's coat if we deem it appropriate. Please remember this is in the best interest for your pet. We will not be held responsible for any scrapes to the skin resulting from shaving your dog to get rid of matting, or a hematoma that develops on the ears or tail as a result of removing heavy matting in that area.
Photography- You understand and agree that pictures of your pet(s) may be taken for purposes of marketing my business on my website and social medias (Facebook, Instagram, etc.)
If for any reason you are unhappy with our services, please immediately contact Emily at 443-938-3266. We want to provide the best service that we can and wish to fix a mistake immediately.
I, the undersigned do understand and agree to the above terms for the grooming and maintenance of my pet(s) and in consideration of the grooming services of Pretty Pups Pet Care, agree to hold harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s). The terms, special services or handling shall include but are not limited to veterinarian emergency services in the event that I am not available.
I have read and understand my rights and obligations as written in this agreement for the services of pet grooming through Pretty Pups Pet Care. My signature of this document means I agree that this waiver will apply to all future grooming appointments of my pet.
Signature of Owner/Date:_____________________________________
_____________________________
Thank you for choosing Pretty Pups Pet Care. We are so excited to offer our services to you and your pet. We know that your pet will enjoy this luxury service of a grooming salon coming straight to your door! We hope to have a long lasting relationship with you and your pet based on trust, mutual respect and lots of love for your furry friend.
We operate by 1 hour arrival window. (Like the Verizon service provider or a plumber) This gives your groomer plenty of time to arrive to service your pet without rushing any appointments, or because of traffic, varying animal behavior, etc. We ask that you be available to receive your groomer during the entirety of the hour window. Your groomer will arrive sometime in between the start of the arrival window to the end.
Please have your pet use the bathroom or take a walk if needed before your groomer arrives. This needs to happen before we arrive so the groomer can be efficient and stay on schedule. We will message you when we are on the way to give you a heads up of our ETA.
Fleas and Ticks- If your dog is infested with fleas or ticks, they need to seek veterinary care to remove the parasites before grooming. Due to the nature of a grooming van we cannot accommodate your pet. If your pet has mild fleas and ticks there will be an automatic charge of $30-$150 depending on the size of pet to remove them. We will counsel you over email/text after your appointment on what to do to remove the source of the fleas/ticks so your pet does not have a reoccurring issue.
Emergencies and Accidents- While in our care, your pet will be treated with the utmost respect and safety precautions. However, due to the nature of grooming, accidents can occur. You acknowledge that when using sharp tools and loud equipment during grooming, there is a risk of injury to your pet. If an accidental injury occurs we will pay for the vet bill.
Acknowledgment of this form permits us to take your pet to the veterinarian in case of an accident. We will not be held liable in the case of an accident caused by a pre-existing condition of your pet.
Safety- In the event your pet becomes aggressive during grooming and cannot be groomed safely, we reserve the right to abort the service to prevent any bites to us or accidents to your pet. You will be responsible for paying for services that were completed.
Property- We will not be held responsible for any damage to your property caused by your pet during grooming unless caused by my negligence. In the case where a key is left or given to us, We will not be held responsible for any damages or theft to your property. By leaving us a key you give us express permission to enter your home and obtain your pet, and return them after grooming is complete.
Cancellations- If you need to cancel your appointment, please contact us at least 48 hours beforehand and let us know you will reschedule. If you cancel an appointment within 48 hours a 50 dollar cancellation fee will be invoiced to you which is due upon receipt. We understand emergencies can happen, but if we arrive to your house and you are not there, the cost of your pet’s groom will be invoiced to you and is due upon receipt. You agree to pay these charges if a late cancellation or no show occurs. Chronic cancellations (more then 2 late cancellations or 2 no shows in a calendar year) will result in you being taken off our client list. Please understand late cancellations and no shows directly affect our livelihood and are very detrimental to a small business.
Payment- Checks, cash and venmo @prettypupspetcare are accepted as payment. Payment is due at the time of the service. Late payments incur a 10% fee on the original grooming fee every day that they are not paid. You agree to pay these charges in the event of non-payment on the day of services provided.
Requirements
Your pet's rabies certificate must be emailed or picture messaged before grooming can take place. We must be made aware of any history of aggression or biting in regards to your pet.
Bite and/or aggression history must be made known to us before grooming your pet. If bite/aggression history is not made known to us at the time your appointment is made and your pet causes an injury to us that requires urgent care or hospital stay, the whole cost of any treatment and rehabilitation received by the victim of the injury will be paid by you, the owner of the pet. We do not groom severely aggressive pets. If your pet nips or bites for a specific portion of the grooming process, please inform us beforehand so we can be prepared and avoid any injury. Failure to let us know of a potential aggressive episode will greatly increase the chance of an injury to us. If behavior is presented that makes the grooming process more difficult/longer, there will be a special handling fee of $10-20.
Matting- If matting is found on your pet at the time of service, We have three options to handle this issue. The comfort and safety of your pet will always be the top priority when coming up with a solution.
1. Light matting can be dematted. Any matting behind the ears and between the toes of your pet will be automatically shaved out. We will not demat for longer then 10 minutes. This type of dematting will incur a charge of $5-10.
2. Moderate matting can possibly be dematted if the mats are not adhered to the skin and the pet does not experience stress or fear during the process. This incurs a charge of $1 per minute. The groomer will assess your pet and inform you if this dematting process is possible and safe for your pet. Severe matting will be shaved and your pet's haircut will be started over. This incurs a charge of $1 per minute to remove pelted matting.
We will NOT demat a severely matted dog. This will cause physical pain, stress, and possible painful scrapes and burns to the dog's skin. This will also hinder the pet and groomer relationship and will cause your pet to experience fear at their next grooming appointment. Grooming every 4-6 weeks will prevent this from happening!
3. We can reschedule your appointment, and you de-mat your pet at home. When you have completed this, we can return and groom your pet.
Weather- We do not operate our van in unsafe weather conditions, (active snow, ice, extremely high wind) to keep our groomers safe and our van out of harms way. You understand and agree that We will reschedule your appointment as soon as possible to make up for bad weather days.
We reserve the right to abort a service if you do not agree to shaving your pet's coat if we deem it appropriate. Please remember this is in the best interest for your pet. We will not be held responsible for any scrapes to the skin resulting from shaving your dog to get rid of matting, or a hematoma that develops on the ears or tail as a result of removing heavy matting in that area.
Photography- You understand and agree that pictures of your pet(s) may be taken for purposes of marketing my business on my website and social medias (Facebook, Instagram, etc.)
If for any reason you are unhappy with our services, please immediately contact Emily at 443-938-3266. We want to provide the best service that we can and wish to fix a mistake immediately.
I, the undersigned do understand and agree to the above terms for the grooming and maintenance of my pet(s) and in consideration of the grooming services of Pretty Pups Pet Care, agree to hold harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s). The terms, special services or handling shall include but are not limited to veterinarian emergency services in the event that I am not available.
I have read and understand my rights and obligations as written in this agreement for the services of pet grooming through Pretty Pups Pet Care. My signature of this document means I agree that this waiver will apply to all future grooming appointments of my pet.
Signature of Owner/Date:_____________________________________
_____________________________
2023 Pretty Pups Pet Care- All Rights Reserved. Fully Licensed and Insured.
Servicing Howard County Maryland, Catonsville, Severn and Odenton
Servicing Howard County Maryland, Catonsville, Severn and Odenton
